Privacy Policy

1. Information We Collect

Information you provide to us

• Contact and inquiry data — your name, email address, company name, and any message you submit through our contact form or email.
• Newsletter signup — your email address, if you subscribe to product updates.
• Account and product data — information you provide when you create an account or use a RigeSys product (such as SmartDocs), including files you choose to process, where applicable.
• Communications — records of correspondence if you contact our support or sales team.

Information collected automatically

• Usage data — pages viewed, time spent, links clicked, referring URLs, and general interaction with the Site.
• Device and technical data — IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Cookies and similar technologies — as described in the Cookies section below.

We do not intentionally collect sensitive personal information (such as government ID numbers, health data, or financial account details) through the Site unless you voluntarily provide it, and we ask that you avoid including sensitive information in contact form submissions.

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries, provide customer support, and communicate with you about our Services;
• Provide, operate, maintain, and improve the Site and our products;
• Send product updates, newsletters, and marketing communications, where you've opted in (you can unsubscribe at any time);
• Monitor and analyze usage trends to improve performance, security, and user experience;
• Detect, investigate, and prevent fraudulent transactions, abuse, and other illegal activity, and protect the rights and safety of RigeSys and our users;
• Comply with legal obligations and enforce our Terms of Service.

We do not use automated decision-making that produces legal or similarly significant effects about you without human involvement.

3. Cookies and Tracking Technologies

We use cookies and similar technologies (such as local storage) to operate the Site, remember your preferences (like your cookie consent choice and light/dark display settings), and understand how visitors use our Site. You can manage cookie preferences through the banner presented on your first visit, and most browsers let you refuse or delete cookies through their settings. Disabling cookies may affect certain features of the Site.

We use the following categories of cookies:

• Strictly necessary — required for core functionality, such as remembering your cookie consent choice.
• Functional — remember settings and preferences to improve your experience.
• Analytics — help us understand how the Site is used so we can improve it (used only where enabled).

4. How We Share Your Information

We do not sell your personal information. We may share information in the following limited circumstances:

• Service providers — vendors who perform services on our behalf, such as hosting, email delivery, analytics, and customer support tools, under contractual obligations to protect your information.
• Legal and safety reasons — where required to comply with applicable law, legal process, or governmental request, or to protect the rights, property, or safety of RigeSys, our users, or the public.
• Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to standard confidentiality arrangements.
• With your consent — for any other purpose disclosed to you at the time we collect the information, with your consent.

5. Data Retention

We retain personal information for as long as necessary to provide the Services, fulfill the purposes described in this policy, and comply with our legal obligations. When information is no longer needed, we securely delete or anonymize it.

6. Data Security

We implement reasonable technical and organizational measures — including encryption in transit, access controls, and regular security reviews — designed to protect your information from unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

If you are in the European Economic Area or United Kingdom (GDPR)

You have the right to access, correct, delete, or port your personal information, to object to or restrict certain processing, and to withdraw consent at any time. Our legal bases for processing include your consent, our legitimate interests in operating and improving the Site, and compliance with legal obligations.

If you are a California resident (CCPA/CPRA)

You have the right to know what personal information we collect, to request deletion or correction of that information, to opt out of the sale or sharing of personal information (we do not sell or share personal information as defined by California law), and to not be discriminated against for exercising these rights.

Exercising your rights

To exercise any of these rights, contact us at hello@rigesys.com. We may need to verify your identity before fulfilling your request, and we will respond within the time required by applicable law.

8. International Data Transfers

RigeSys is based in the United States, and information we collect may be processed and stored in the United States or other countries where our service providers operate. Where required, we use appropriate safeguards — such as standard contractual clauses — to protect information transferred internationally.

9. Children's Privacy

Our Site and Services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

10. Third-Party Links

The Site may contain links to third-party websites, including LinkedIn and GitHub. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before providing any information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a revised "Last updated" date. Material changes will be communicated through the Site or, where appropriate, by email.